Our Accessibility Commitment
Ensuring equal access for all customers and employees
At GoldenChick, we believe that great food should be accessible to everyone. We are committed to providing a welcoming and inclusive environment for all guests, regardless of ability. Our accessibility initiatives extend across our physical locations, digital platforms, and customer service practices.
We continuously work to identify and remove barriers that might prevent persons with disabilities from fully enjoying the GoldenChick experience. Our goal is to exceed accessibility standards and create an environment where everyone feels valued and respected.
Physical Accessibility
Features at our restaurant locations
All GoldenChick locations are designed with accessibility in mind. Here are some of the features you can expect:
- Wheelchair-accessible entrances with automatic doors
- Spacious dining areas with ample room for mobility devices
- Accessible restrooms with grab bars and adequate turning space
- Designated accessible parking spaces close to entrances
- Lowered counters at order and pickup areas
- Braille and tactile signage where appropriate
- Hearing loop systems at order counters
- Service animal friendly environment
Digital Accessibility
Making our website and online ordering accessible
Our digital platforms are designed to be accessible to people with diverse abilities. We follow Web Content Accessibility Guidelines (WCAG) 2.1 Level AA to ensure our website and mobile experience works for everyone.
- Keyboard navigation support throughout the website
- Alternative text for images and visual elements
- Proper heading structure for screen reader users
- High contrast mode for improved visibility
- Resizable text that doesn't break the layout
- Closed captioning for video content
- Forms with clear labels and error messages
- Compatibility with popular screen readers
We regularly test our digital properties with accessibility evaluation tools and conduct usability testing with people who have disabilities to identify areas for improvement.
Menu & Dietary Accessibility
Accommodating various dietary needs and preferences
We understand that accessibility extends beyond physical and digital barriers to include dietary needs and preferences. Our menu is designed to accommodate a variety of requirements.
- Detailed allergen information available upon request
- Clear labeling for common allergens (gluten, dairy, nuts, etc.)
- Options for various dietary preferences (vegetarian, etc.)
- Large print menus available at all locations
- Digital menu access via QR codes
- Staff trained to answer questions about ingredients and preparation
- Ability to customize orders to accommodate dietary restrictions